Definitions and interpretation
Data - collectively all information that you submit to Request Systems Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR - the General Data Protection Regulation (EU) 2016/679;
Request Systems Limited, we or us - Request Systems Limited, a company incorporated in England and Wales with registered number 03362350 whose registered office is at 12 Court Drive, Lichfield, Staffordshire WS14 0JG.
User or you - any third party that accesses the Website and is not either (i) employed by Request Systems Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Request Systems Limited and accessing the Website in connection with the provision of such services; and
Website - the website that you are currently using, www.request software.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, Request Systems Limited is the "data controller". This means that Request Systems Limited determines the purposes for which, and the manner in which, your Data is processed.
How we collect Data
5. We collect Data given to us by you.
Data that is given to us by you
6. Request Systems Limited will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you use our services;
Data that is collected automatically
7. We do not use any data collected automatically as a result of your visit to the Website.
Our use of Data
8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products or services;
9. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ''Your rights" below).
Who we share Data with
10. We may share your Data with the following groups of people for the following reasons:
a our employees, agents and/or professional advisors - in order to facilitate provision of our services;
Keeping Data secure
11. Access to your account is controlled by a password and a user name that is unique to you and we store your Data on secure servers.
12. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org.
13. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
15. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
16. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive: Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
17. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
18. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
19. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Changes of business ownership and control
22. We may also disclose Data to a prospective purchaser of our business or any part of it.
23. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
26. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
27. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Request Systems Limited by email at firstname.lastname@example.org.
Dcoument updated 15th January 2019